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Dividely Support

How can we help you?

Introduction Welcome to Dividely Support

At Dividely, we are committed to providing you with a seamless experience. Whether you need help using the app, have a question about your account, or require technical assistance, our support team is here to help.

Getting Started Using Dividely

  • Creating an Account: Sign up using your email or social login to get started.
  • Adding Expenses: Easily split bills with friends or in groups.
  • Tracking Payments: View balances, settle up, and stay on top of shared expenses.
For a step-by-step guide, visit our Help Center.

Common Issues & Solutions Troubleshooting Guide

Facing issues? Here are solutions to some common problems:
  • Unable to log in: Ensure you have entered the correct email and password or try resetting your password.
  • Expense not saving: Check your internet connection and try again.
  • Group not updating: Refresh the app and verify that all members are added correctly.
If the issue persists, contact our support team.

Managing Your Account Account & Privacy

  • Updating Profile: Modify your display name, email, or preferences in the account settings.
  • Resetting Password: Use the "Forgot Password" option on the login screen.
  • Deleting Your Account: If you wish to remove your data permanently, email us at support@dividely.app.

Payment & Settlements Handling Transactions

  • How payments work: Track who owes what and mark expenses as paid when settled.
  • Refunds & Disputes: If there's a miscalculation, you can edit or delete an expense.
  • Currency Support: Dividely allows expense splitting in multiple currencies for international transactions.

Technical Support App Performance & Bugs

Encountering a technical issue? Here’s what you can do:
  • App crashing: Restart your device and ensure you have the latest version installed.
  • Slow performance: Clear cache and close unused apps running in the background.
  • Feature not working: Report the issue to our support team with screenshots and details.

Contact Us We’re Here to Help

If you need further assistance, our support team is just a message away. Contact us via:
  • Email: support@dividely.app
  • Help Center: Visit our knowledge base for FAQs and guides.
We aim to respond to all inquiries within 24 hours.