At Dividely, we are committed to providing you with a seamless experience. Whether you need help using the app, have a question about your account, or require technical assistance, our support team is here to help.
Getting Started Using Dividely
Creating an Account: Sign up using your email or social login to get started.
Adding Expenses: Easily split bills with friends or in groups.
Tracking Payments: View balances, settle up, and stay on top of shared expenses.
For a step-by-step guide, visit our Help Center.
Common Issues & Solutions Troubleshooting Guide
Facing issues? Here are solutions to some common problems:
Unable to log in: Ensure you have entered the correct email and password or try resetting your password.
Expense not saving: Check your internet connection and try again.
Group not updating: Refresh the app and verify that all members are added correctly.
If the issue persists, contact our support team.
Managing Your Account Account & Privacy
Updating Profile: Modify your display name, email, or preferences in the account settings.
Resetting Password: Use the "Forgot Password" option on the login screen.
Deleting Your Account: If you wish to remove your data permanently, email us at support@dividely.app.
Payment & Settlements Handling Transactions
How payments work: Track who owes what and mark expenses as paid when settled.
Refunds & Disputes: If there's a miscalculation, you can edit or delete an expense.
Currency Support: Dividely allows expense splitting in multiple currencies for international transactions.
Technical Support App Performance & Bugs
Encountering a technical issue? Here’s what you can do:
App crashing: Restart your device and ensure you have the latest version installed.
Slow performance: Clear cache and close unused apps running in the background.
Feature not working: Report the issue to our support team with screenshots and details.
Contact Us We’re Here to Help
If you need further assistance, our support team is just a message away. Contact us via:
Email: support@dividely.app
Help Center: Visit our knowledge base for FAQs and guides.
We aim to respond to all inquiries within 24 hours.